On Demand Support is a service designed for clients that find traditional support (call when needed) is the best support option for their business. There is no limit, no contract and no commitment. You pay per hour (or per project) for the services you receive after work has been completed.
Whether your business requires computer repair and diagnostics, IT help, software help, online computer support, computer help, computer tech support, PC help, help fixing computer problems, online PC repair, or remote computer support services, we’ve got you covered.
To streamline on demand support requests, we follow these simple steps:
Contact us: When you get started, please visit our Support Center, create a ticket and detail what IT issues you need assistance with. You can also contact us by phone at 281 657 4576
Assessment: When you contact Moore Tech Services for support, a knowledgeable representative will carefully review or listen to your issue, log the issue in our system and will assign a dedicated technician to get your problem resolve
Troubleshooting: A dedicated Moore Tech Services technician will contact you and start working to get your issue resolved. The technician will work on the issue until everything is working correctly to your satisfaction. During the troubleshooting process every step that is taken is logged
Resolution: After the issue has been resolved to clients full satisfaction, an invoice will be sent out for the work done or the agreed upon project amount. The invoice will contain the full statement of all the work that was completed and every step taken